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American Education Services (AES) Customer Service: Overview And How To Contact
Updated On September 5, 2023
Editorial Note: This content is based solely on the author's opinions and is not provided, approved, endorsed or reviewed by any financial institution or partner.
If you have student loans, there’s a chance that American Education Services (AES) is your student loan servicer. AES is a leading student loan servicer for millions of student loan service borrowers. The company was established by the Pennsylvania Higher Education Assistance Agency (PHEAA) to service and manage both private student loans and federal loans through the Federal Family Education Loans Program (FFELP).
AES is one of the four main student loan servicers of federal student loans. The other three are Navient, Nelnet and Great Lakes (which is now owned by Nelnet but operates independently).
Here’s what you should know about AES to maximize your customer service experience, if American Education Services is your student loan servicer. In this guide, we will discuss:
- Is AES my student loan servicer?
- AES student loan repayment options
- How to make student loan payments to AES
- How to contact AES customer service
- How to file complaint against AES
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Is American Education Services my student loan servicer?
A student loan servicer such as AES collects and manages your student loan payments. For federal student loans, the U.S. Department of Education assigns you a student loan servicer. That means that you cannot choose your student loan servicer, unless you choose to refinance your student loans. If you think AES may be your student loan servicer, or if you’re not sure who’s your student loan servicer, then you can verify your student loans with these simple options.
- Log into the National Student Loan Data System (NSLDS)
The NSLDS database includes all information about your student loans, including balances, history and student loan servicers. You can login with your Federal Student Aid (FSA) ID. - Check your credit report
Your credit report will also tell you whether AES is your student loan servicer. You can order a free credit report for all major credit bureaus from AnnualCreditReport.com. - Contact American Education Services
You can contact AES directly to verify if AES if your student loan servicer. The phone number for American Education Service is 1-800-233-0557.
American Education Services student loan repayment options
AES offers several student loan repayment options:
Standard Repayment Plan: A standard repayment plan lasts up to 10 years and the monthly installment payment remains the same throughout the repayment period.
Graduated Repayment Plan: A graduated repayment plan varies throughout the repayment period. A graduated repayment plan starts with smaller monthly payments and increases over time.For a limited time, the monthly payment is typically interest only and smaller than the standard repayment plan.
Income-Sensitive Repayment Plan: An income-sensitive repayment plan is based on monthly gross income and your amount of student loan debt. The monthly loan payment is based on a fixed percentage of gross monthly income, between 4% and 25%.
Income-Based Repayment (IBR): Income-Based Repayment (IBR) is an example in an income-driven repayment plan, which lowers your monthly payment based on your discretionary income. With an income-driven payment, your monthly payment may be as low as $0.
25-Year Extended Repayment Plan: The 25-Year Extended Repayment Planlowers your monthly payment and extends the repayment plan from 10 years to 25 years.
To qualify, you must have a current loan balance of at least $30,000 and your student loans were disbursed after October 7, 1998.
Student loan borrowers with federal student loans also have access to income-driven repayment plans, student loan forgiveness, forbearance and deferment.
AES also helps you manage your private student loans, which AES calls “alternative loans.” While federal student loans have more repayment options, AES asks borrowers to contact them to discuss any difficulty with student loan repayment. You can also refinance your private student loans to get a lower interest rate. When you refinance student loans, you can save thousands of dollars and pay off your student loans faster. You’ll need a good to strong credit score, recurring income and low debt-to-income ratio. You can compare the latest student loan refinancing rates and find the best lender for you.
How to make student loan payments to American Education Services
AES offers several ways to pay off student loans. You can sign up for auto pay and have your monthly student loan payments directly debited from your bank account. When you sign up for auto pay, you may receive a reduction in your student loan interest rate. You can also pay online on the AES AES website. You can use your AES Services student loans login. When you register on the AES website, you will create an ID and password. To make a payment, you can sign in, click “Make a Payment,” enter your payment information and click “Make a Payment.”
Other options to pay student loans include through the American Education Services mobile app and by phone, mail and bill pay.
Through the AES website, you can also schedule up to eight payments in advance every 60 days.
How to contact American Education Services customer service
There are various ways to contact AES customer service:
American Education Services Phone Number: 1-800-233-0557
American Education Services Hours of Operation: Monday – Friday from 7:30 a.m. to 9 p.m. Eastern
AES Websites:
AES — www.aesSuccess.org
PHEAA — www.pheaa.org
FedLoan Servicing — MyFedLoan.org
You Can Deal With It — www.YouCanDealWithIt.com
EducationPlanner — www.EducationPlanner.org
AES Email: Log in to your account to send a secure email.
American Education Services Social Media: AES Facebook and AES Twitter
American Education Services Fax Number: 1-717-720-3916
American Education Services Website: aessuccess.com
American Education Services Customer Login:login.aessuccess.org/authentication/
American Education Services Mailing Address For Loan Payments:
American Education Services (AES)
PO Box 65093
Baltimore, MD 21264-5093
American Education Services Mailing Address To Pay Off Loans In Full:
AES – Paid in Full
P.O. Box 2251
Harrisburg, PA 17105-2251
American Education Services Mailing Address For General Correspondence:
AES
P.O. Box 2461
Harrisburg, PA 17105-2461
How to file a complaint against American Education Services
If you want to complain about AES customer service or file a complaint as your student loan servicer, you have several options. First, you can file a complaint with AES’s Office of Consumer Advocacy. You can contact the Office of the Consumer Advocate by calling 1-800-213-9827 Monday through Friday from 8 a.m.- 5 p.m. Eastern or through this mailing address:
Pennsylvania Higher Education Assistance Agency
The Office of Consumer Advocacy
1200 North 7th Street
Harrisburg, PA 17102
You can also file a complaint against AES with:
- Consumer Financial Protection Bureau
- Your state consumer protection office
- Federal Student Aid
- Your state attorney general
- Your congressional representative
You should maintain written communication between you and American Education Services. This may include your monthly statements, records of communication with anAmerican Education Servicescustomer service representative, emails and other correspondence.
You may also contact the U.S. Department of Education Ombudsman:
Phone: 1- 877-557-2575
Mailing Address:U.S. Department of EducationFederal Student Aid Ombudsman GroupP.O. Box 1843Monticello, KY 42633The Federal Student Aid (FSA) Ombudsman Information Checklist is helpful to complete before contacting the Federal Student Aid Ombudsman.
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