Edfinancial Services Customer Service: Overview And How To Contact
Updated On September 5, 2023
Editorial Note: This content is based solely on the author's opinions and is not provided, approved, endorsed or reviewed by any financial institution or partner.
If you want to know how to contact Edfinancial customer service, this complete guide will teach you everything you need to know.
What is Edfinancial? Edfinancial Services is a student loan servicer based in Knoxville, Tennessee with more than 25 years of experience. Edfinancial Services helps student loan borrowers manage the repayment of their federal student loans and private student loans.
Here’s what you should know about Edfinancial Services to maximize your customer service experience. In this guide, we will discuss:
- Is Edfinancial Services my student loan servicer?
- Edfinancial Services student loan repayment options
- How to make student loan payments to Edfinancial Services
- How to contact Edfinancial Services customer service
- How to file a complaint against Edfinancial Services
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Is Edfinancial Services my student loan servicer?
Edfinancial Services is a student loan servicer, which is responsible for collecting and managing your student loan service payments. If you have federal student loans, the U.S. Department of Education assigns you a student loan servicer. This means that you can’t choose your student loan servicer, unless you decide to refinance your student loans. If you think Edfinancial Services may be your student loan servicer, or if you’re not sure who’s your student loan servicer, then you can verify your student loans with these simple steps.
- Log into the National Student Loan Data System (NSLDS).
The NSLDS database includes all information about your student loans, including balances, history and student loan servicers. You can login with your Federal Student Aid (FSA) ID.
- Check your credit report
Your credit report will also tell you whether Edfinancial Services is your student loan servicer. You can order a free credit report for all major credit bureaus from AnnualCreditReport.com.
- Contact Edfinancial Services
You can contact Edfinancial Services directly to verify if Edfinancial Services if your student loan servicer. The phone number for Edfinancial Services is 1-855-337-6884.
Edfinancial Services student loan repayment options
Edfinancial Services offers several student loan repayment options:
Standard Repayment Plan: A standard repayment plan lasts up to 10 years and the monthly installment payment remains the same throughout the repayment period.
Graduated Repayment Plan: A graduated repayment plan varies throughout the repayment period. A graduated repayment plan starts with smaller monthly payments and increases over time. For a limited time, the monthly payment is typically interest only and smaller than the standard repayment plan.
Income-Sensitive Repayment Plan: An income-sensitive repayment plan is based on monthly gross income and your amount of student loan debt. The monthly loan payment is based on a fixed percentage of gross monthly income, between 4% and 25%.
Income-Based Repayment (IBR): Income-Based Repayment (IBR) is an example in an income-driven repayment plan, which lowers your monthly payment based on your discretionary income. With an income-driven payment, your monthly payment may be as low as $0.
25-Year Extended Repayment Plan: The 25-Year Extended Repayment Planlowers your monthly payment and extends the repayment plan from 10 years to 25 years.To qualify, you must have a current loan balance of at least $30,000 and your student loans were disbursed after October 7, 1998.
How to make student loan payments to Edfinancial Services
Edfinancial Services offers several ways to pay off student loans. You can sign up for autopay and have your monthly student loan payments directly debited from your bank account. When you sign up for autopay, you may receive a reduction in your student loan interest rate. You can also pay online on the Edfinancial Services website. You can use your Edfinancial Services student loans login. When you register on the Edfinancial Services website, you will create user ID and password. To make a payment, you can sign in, click “Payments” and enter your payment information.
With Edfinancial Services, you can pay online, by debit card and by U.S. mail.
How to contact Edfinancial Services customer service
There are various ways to contact Edfinancial Services customer service:
Edfinancial Services Phone Number: 1-855-337-6884 (Direct Loans); 1-800-337-6884 (FFELP and Private Loans); Toll Free: 1-800-337-6884 (Military Servicemembers)
Edfinancial Services Hours of Operation: Monday – Friday from 8:00 a.m. to 11:00 p.m. eastern and Saturday from 10:00 a.m. to 2:00 p.m. eastern
Edfinancial Services Website: edfinancial.com
Edfinancial Services Email: You can email Edfinancial Services through the Email Us feature in the Contact Us on the Edfinancial Services website.
Edfinancial Services Fax Number: 1-800-887-6130
Edfinancial Services Chat: edfinancial.com
Edfinancial Services Customer Login: https://www.edfinancial.com/
Edfinancial Services Upload Documents: You can upload documents to your Edfinancial Services online account.
Where to Send Payments To Edfinancial Services:
Student Loan Payments – Direct Loans:
P.O. Box 36008
Knoxville, TN 37930-6008
Student Loan Payments – FFELP and Private Loans:
P.O. Box 36014
Knoxville, TN 37930-6014
How to file a complaint against Edfinancial Services
If you want to complain about Edfinancial Services customer service or file a complaint against Edfinancial Services as your student loan servicer, you have several options. First, you can contact the Edfinancial Services student loan customer service by calling 1-855-337-6884.
You can also file a complaint against Edfinancial Services with:
- Consumer Financial Protection Bureau
- Your state consumer protection office
- Federal Student Aid
- Your state attorney general
- Your congressional representative
You should maintain written communication between you and Edfinancial Services. This may include your monthly statements, records of communication with a Edfinancial Services customer service representative, emails and other correspondence.
You may also contact the U.S. Department of Education Ombudsman:
Phone: 1- 877-557-2575
U.S. Department of Education
Federal Student Aid Ombudsman Group
P.O. Box 1843
Monticello, KY 42633
The Federal Student Aid (FSA) Ombudsman Information Checklist is helpful to complete before contacting the Federal Student Aid Ombudsman.