Firstmark Services Customer Service: Overview And How To Contact
Updated On October 8, 2022
Editorial Note: This content is based solely on the author's opinions and is not provided, approved, endorsed or reviewed by any financial institution or partner.
If you need to contact Firstmark Services customer service, Firstmark Services is a student loan servicer that helps student loan borrowers manage the repayment of their private student loans. Founded in 1997, Firstmark Services is a division of Nelnet, a leading student loan servicer of federal student loans and private student loans.
Here’s what you should know about Firstmark Services to maximize your customer service experience. In this guide, we will discuss:
- Is Firstmark Services my student loan servicer?
- How to make student loan payments to Firstmark Services
- How to contact Firstmark Services customer service
- How to file a complaint against Firstmark Services
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Is Firstmark Services my student loan servicer?
Firstmark Services, which is based in Lincoln, Nebraska, is a student loan servicer, which is a company that is responsible for collecting and managing your student loan service payments. If you think Firstmark Services may be your student loan servicer, or if you’re not sure who’s your student loan servicer, then you can verify your student loans with these simple steps.
- Log into the National Student Loan Data System (NSLDS)
The NSLDS database includes all information about your student loans, including balances, history and student loan servicers. You can login with your Federal Student Aid (FSA) ID.
- Check your credit report
Your credit report will also tell you whether Firstmark Services is your student loan servicer. You can order a free credit report for all major credit bureaus from AnnualCreditReport.com.
- Contact Firstmark Services
You can contact Firstmark Services directly to verify if Firstmark Services if your student loan servicer. The phone number for Firstmark Services is 1-888-538-7378.
How to make student loan payments to Firstmark Services
Firstmark Services offers several ways to pay off student loans.
For example, you can sign up for autopay and have your monthly student loan payments directly debited from your bank account. When you sign up for autopay, you may receive a reduction in your student loan interest rate.
You can also pay online on the Firstmark Services website. You can use your Firstmark Services student loans login. When you register on the Firstmark Services website, you will create user ID and password. To make a payment, you can sign in, click “Payments” and enter your payment information.
With Firstmark Services, you can pay online, by debit card and by U.S. mail.
How to contact Firstmark Services customer service
There are various ways to contact Firstmark Services customer service:
Firstmark Services Phone Number: 1-888-538-7378
Firstmark Services Hours of Operation: Monday – Friday from 7:00 a.m. to 8:00 p.m. Central
Firstmark Services Website: www.firstmarkservices.com
Firstmark Services Email: You can email Firstmark Services directly
Firstmark Services Fax Number: 1-866-258-9222
Firstmark Services Customer Login: https://secure.firstmarkservices.com/
Firstmark Services Upload Documents: You can upload documents to your Firstmark Services online account.
Where to Send Payments To Firstmark Services:
P.O. Box 2977
Omaha, NE 68103-2977
P.O. Box 82522
Lincoln, NE 68501-2522
How to file a complaint against Firstmark Services
If you want to complain about Firstmark Services customer service or file a complaint against Firstmark Services as your student loan servicer, you have several options. First, you can contact the Firstmark Services student loan customer service by calling 1-888-538-7378.
You can also file a complaint against Firstmark Services with:
You should maintain written communication between you and Firstmark Services. This may include your monthly statements, records of communication with a Firstmark Services customer service representative, emails and other correspondence.
You may also contact the U.S. Department of Education Ombudsman:
Phone: 1- 877-557-2575
U.S. Department of Education
Federal Student Aid Ombudsman Group
P.O. Box 1843
Monticello, KY 42633
The Federal Student Aid (FSA) Ombudsman Information Checklist is helpful to complete before contacting the Federal Student Aid Ombudsman.