Coronavirus: How to Contact Student Loan Lenders During COVID-19

By Mentor Staff | Edited By Mentor Staff

Updated On January 13, 2022

Editorial Note: This content is based solely on the author's opinions and is not provided, approved, endorsed or reviewed by any financial institution or partner.

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Mentor Money contacted several leading student loan lenders to check how these lenders are helping borrowers during the Covid-19 pandemic. If you have a private student loan with these lenders, or recently refinanced student loans, learn how you contact your lender to help manage your student loans during this challenging period.

1. Earnest

Earnest offers forbearance options for borrowers who need financial assistance. You can contact Earnest by both email and phone. Earnest’s phone number is (888) 601-2801.If you need forbearance for your private student loans, or are facing economic hardship, here is how forbearance works with Earnest:

  • Forbearance is available for up to 12 months
  • During this time, you can postpone your monthly student loan payments
  • Earnest also offers the ability to skip a payment
  • Earnest offers a temporary interest rate reduction
  • If you are returning to school for a degree, for example, you may be able to pause your student loan payments.

2. Splash Financial

Splash is helping student loan borrowers on a case-by-case basis to pay student loans. You can contact Splash at or call 1-800-349-3938. Splash works with various banks and credit unions to provide student loan refinancing. While Splash may not offer any specific forbearance related to the Covid crisis, it’s possible that the lender with whom Splash works offer similar student loan relief.

3. SoFi

SoFi is offering assistance to student loan borrowers who affected by the Covid-19 pandemic. You can contact MOHELA, which is SoFi’s student loan servicer, to inquire about options such as forbearance. You can email SoFi at or contact MOHELA at 1-877-292-7470.

SoFi offers the following financial assistance if you have student loans with SoFi:

  • Forbearance if you lose your job
  • Forbearance if you experience economic hardship
  • Deferment if you return to school
  • Deferment if you experience economic hardship
  • Deferment is you are on active military duty

4. Laurel Road

Laurel Road is helping student loan borrowers who are impacted by Coronavirus. If you face financial hardship, you can contact Laurel Road’s student loan servicer, which is MOHELA. The phone number for MOHELA is 1-877-292-7470.Laurel Road may offer the following forbearance to student loan borrowers with Laurel Road student loans:

  • Up to 12 months for student loan forbearance, for three months at a time
  • Forbearance if you lose your job

5. LendKey

LendKey works with community banks and credit unions to provide student loans and student loan refinancing.LendKey is working with student loan borrowers to help during the Covid pandemic. If you are facing financial hardship, you can call LendKey at 888-996-9268 or by email at

6. Education Loan Finance

Education Loan Finance, which is also known as Elfi, is offering financial help to student loan borrowers during Coronavirus. You can call Education Loan Finance at 1-844-691-3534 or by email at to discuss your specific situation. Elfi says it will work with borrowers on a case-by-case basis.

Education Loan Finance offers:

  • Forbearance up to 12 months to borrowers who face economic hardship.

7. College Ave

College Ave is working with student loan borrowers in the wake of the Covid-19 pandemic. If you are facing financial hardship during Coronavirus, you can contact College Ave at 1-844-803-0736.

College Ave provides:

  • Forbearance for up to 12 months
  • College Ave provides forbearance in three- to six-month periods, with an option for an extension
  • Student loan deferment for students who return to school
  • Student loan deferment if you are on active duty in the military

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